**Introduction**
 

Welcome to AbsolutelyScented.com.au. We respect your privacy and are committed to protecting your personal information. This Privacy Policy will explain how we collect, use, and disclose your information when you visit our website.
 

By accessing or using Absolutelyscented.com.au, you agree to this Privacy Policy. If you do not agree with the terms, please do not access or use our services.
 

**Information We Collect**
 

We may collect personal information like your name, email address, postal address, and payment information when you make a purchase, sign up for our newsletter, or otherwise interact with our website.
 

**How We Use Your Information**
 

We use your information for the following purposes:
 

1. To process and fulfill your order
2. To provide customer service and support
3. To improve and personalize your experience on our website
4. To send you promotional information, subject to your subscription preferences
 

**Disclosure of Information**
 

We may share your information with trusted third-party partners to help us provide, improve, and promote our services. We may also disclose your information if required by law, or to protect our rights and those of others.
 

**Cookies**
 

We use cookies to collect non-personal information to improve your browsing experience and for analytics. You may opt-out of cookies through your browser settings, though it may affect the functionality of the website.
 

**Security**
 

We implement reasonable security measures to protect your personal information. However, we cannot guarantee its absolute security.
 

**Changes to This Policy**
 

We may update this Privacy Policy at any time. We will notify you of any changes by updating the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes.
 

**Your Rights**
 

You may access, update, or delete your personal information at any time by contacting us. You may also opt-out of promotional emails by using the "unsubscribe" link in any email.
 

**Contact Us**
 

For any questions or concerns about this Privacy Policy, please contact us at justine@doneanddustedcleaning.com.au

Thank you for choosing Absolutelyscented.com.au.

PRODUCT REFUNDS 

You must notify us within 72 hours of receiving your order if you have Damaged goods, shortages or discrepancies. Absolutely Scented do not take responsibility for any lost or stolen orders. All our products are shipped from Sydney, Australia. We offer standard and express options. Any extra charges for returned orders due to the customer (wrong address, undeliverable etc.) is the responsibility of the customer. Please read the shipping and returns policy prior to placing your order. We do not offer refunds. 

RETURNS

Additional non-returnable items:

* Gift cards

* Some health and personal care items

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@absolutelyscented.com.au

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@absolutelyscented.com.au 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Last updated: 17 Sept 2023

Welcome to Absolutely Scented. These Terms of Service govern your use of our website located at www.absolutelyscented.com.au and form a legally binding contract between you, the user of the website, and us, Absolutely Scented, the owner of the website.

By accessing and using the website, you accept and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our website.

We reserve the right to change, modify, or revise these Terms at any time. Every time you use this website, the latest version of these Terms will apply. We will attempt to notify users of any changes by posting a notice on our site.

All descriptions of goods and pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time.

To make a purchase, you must provide valid payment information as requested during the checkout process.

We offer a 14-day return policy from the time of delivery. Returned products must be unused and in their original packaging to be eligible for a refund. For more details, please refer to our Refund Policy.

To the extent permitted by law, we will not be liable for any damages, including but not limited to, incidental, punitive, special or other related damages, arising out of or in connection with your use of the website or purchases.

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be resolved in the courts of New South Wales.

For any questions about these Terms, please contact us at sales@absolutelyscented.com.au

Shipping policy

Domestic Shipping (Australia)

Standard Shipping:

• Delivery time: 3-7 business days
• Cost: $13 AUD or free for orders over $100 AUD
• Carrier: Australia Post

Express Shipping:

• Delivery time: 1-3 business days
• Cost: $18 AUD
• Carrier: Australia Post

International Shipping

• We do not ship internationally at the moment. 

Processing Time

Orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or public holidays. If there is a high volume of orders, shipments may be delayed by a few days.

Shipping Restrictions

Currently, we do not ship to PO Boxes or APO/FPO addresses.

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email.

Customs, Duties, and Taxes

Absolutely Scented is not responsible for any customs fees, duties, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

Damages

If you receive your order damaged, please contact us at Absolutely Scented sales@absolutelyscented.com.au to file a claim. Please save all packaging material and damaged goods before filing a claim.

Returns and Exchanges

For information on returns and exchanges, please refer to our Refund Policy.